About Us
We are a family of crafters that love creating beautiful things that you will be proud to showcase in your home or office or to gift them to friends and family.
From awe-inspiring photography to "how did they do that?" wall art, leatherworks, unique clothing and other amazing finds, we strive to create amazing things for you that help you stand out from the crowd!
Store Policies
Deliveries, Orders, Returns and Refunds
Delivery
When will I get my order?
Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. Leather projects may take longer and it will be shown on the listing. The shipping time
depends on your location, but can be estimated at 3-4 days.
We use a printing partner to help us with several of our products. Your product is finished and shipped from one of the partner's facilities that is closest to you to ensure a timely fulfillment of your order.
All other orders are shipped from our location in Kansas City, MO. You will receive a shipping notification and tracking number upon shipment no matter where your product is sent from.
What’s your return policy?
We offer refunds to customers that receive the wrong items or damaged items. If any of these apply, please contact us at diane@craftingfamilykc.com with photos of wrong/damaged items and we’ll sort that out for you.
No refunds or exchanges for personalized/custom orders.
Can I exchange an item for a different size/color?
At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section.
Damaged/Defective items
Any claims for damaged/defective items must be submitted within 1 week after the product has been received. Send an email with pictures and description to diane@craftingfamilykc.com so we can process it correctly.
For packages lost in transit, please contact the carrier directly so they may assist in tracking your package. If the carrier has deemed it lost, please send an email to diane@craftingfamilykc.com so we can assist you further. We will ask for copies of communication between you and the carrier to best assist.
We love custom and bulk orders! Email diane@craftingfamilykc.com for pricing.
Terms and Conditions
Welcome to our online store! THE CRAFTING FAMILY KC and its associates provide their services to you subject to the following conditions. If you visit or shop within this website, you accept these conditions. Please read them carefully.
PRIVACY
Please review our Privacy Notice, which also governs your visit to our website, to understand our practices.
ELECTRONIC COMMUNICATIONS
When you visit THE CRAFTING FAMILY KC or send e-mails to us, you are communicating with use electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
COPYRIGHT
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of THE CRAFTING FAMILY KC or its content suppliers and protected by international copyright laws.
The compilation of all content on this site is the exclusive property of THE CRAFTING FAMILY KC, with copyright authorship for this collection by THE CRAFTING FAMILY KC, and protected by international copyright laws.
TRADE MARKS
THE CRAFTING FAMILY KCs trademarks and trade dress may not be used in connection with any product or service that is not THE CRAFTING FAMILY KCs, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits
THE CRAFTING FAMILY KC. All other trademarks not owned by THE CRAFTING FAMILY KC or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by THE CRAFTING FAMILY KC or its subsidiaries.
LICENSE AND SITE ACCESS
THE CRAFTING FAMILY KC grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of THE CRAFTING FAMILY KC. This license does not include any resale or commercial use of this site or its contents: any collection and use of any product listings, descriptions, or prices: any derivative use of this site or its contents: any downloading or copying of account information for the benefit of another merchant: or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced,
duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of THE CRAFTING FAMILY KC.
YOUR MEMBERSHIP ACCOUNT
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use our website only with involvement of a parent or guardian. THE CRAFTING FAMILY KC and its associates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.
RISK OF LOSS
All items purchased from THE CRAFTING FAMILY KC are made pursuant to a shipment contract.
This basically means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
PRODUCT DESCRIPTIONS
THE CRAFTING FAMILY KC and its associates attempt to be as accurate as possible. However, colors may show differently on all computers. We strive to photograph all the products in natural light in order to give you the best representation of the actual colors.
QUESTIONS:
Questions regarding our Conditions of Usage, Privacy Policy, or other policy related material can be directed to our support staff by clicking on the "Contact Us" link in the side menu. Or you can email us at: diane@craftingfamilykc.com
